Privacy

Last updated: 27 October 2026

Who we are

nuala is operated by nuala ai ltd. Privacy enquiries: for questions about how we collect and use personal data, or to request deletion, contact hello@nuala-ai.com.

What we collect and why

Email sign-up is optional. If you choose to stay in touch, we store your email address, whether you signed up from the employee or HR report, and when you submitted it. We use this only to send you nuala news and launch updates.

To protect the sign-up form from spam, we also store a one-way scrambled (hashed) code derived from your network address and the time of each sign-up attempt. It is not stored with your email address.

Joining the waitlist

Joining the waitlist registers your interest in nuala. We store your name, email address, optional job title, whether you are exploring nuala for yourself, your workplace or both, your separately selected priority-access and product-update preferences, and your registration timestamp.

“Give me priority access to nuala as it develops” and “Send me occasional product news and updates” are independent, optional preferences, unticked by default. You can join with neither selected. We save each choice as selected; registering interest does not itself mean agreeing to product updates. Existing registrations retain their original consent choices.

Optional preview feedback

Feedback forms collect only the information you choose to provide: your audience category, rating, comments, relevant HR or employee follow-up responses, optional email address and separate product-update consent. We store these responses to understand reactions to the preview, improve nuala and respond to people who request contact. Product updates require separate consent.

Private coaching information is not automatically included in feedback records. Preview feedback does not automatically become organisational employer insight. Please do not paste private coaching conversations, worksheet answers or identifying details into feedback comments.

Your questionnaire and report

Your questionnaire answers and report stay in your browser for your current visit. They are not saved to a database, not attached to your email, and not shared with any employer or HR report. They are cleared when you leave, restart or refresh. Viewing your report does not send answers to the AI service. If you send a coaching message from your employee report, relevant diagnostic answers and its provisional insight are passed to the AI service to personalise that conversation. You can access your report without starting coaching.

Worksheets and My career context

Worksheet answers and My career context stay in browser memory for your current visit, not in nuala's database. You choose which career information to share with your private assistant and can review, edit or remove it. Selected career context is sent to the AI service with subsequent coaching messages to inform replies during that visit. Removing it stops it being included as career context in future requests; it does not retract information already sent to providers or repeated in earlier chat messages. Worksheet information is not shared automatically just because you complete a worksheet.

Employer reporting is separate

Private AI coaching conversations, voice transcriptions, worksheet answers and My career context are never used to create employer reports. This also excludes coaching summaries, inferred themes, emotions, career intentions and behavioural information.

Organisational insights are intended to rely on designated questionnaires and feedback mechanisms with appropriate aggregation and safeguards, not private coaching. The current HR demo uses fictional, illustrative employee data; it does not represent the visitor's organisation or use live employee demo responses.

Lawful basis

• Email updates: your consent, given when you submit the form.
• Waitlist registration and optional preview feedback: our legitimate interest in responding to expressions of interest and improving nuala. Waitlist and feedback product updates depend on your separate consent.
• Spam and abuse protection: our legitimate interest in keeping the demo secure.

The AI careers coach

Messages you send to the coach are passed through our server to the Lovable AI Gateway, which sends them to an AI model provided by OpenAI to generate a reply. We do not save your conversation; it lives in your browser and is cleared when you start a new conversation, refresh or leave. Report-based coaching also includes relevant diagnostic answers and the provisional insight; standalone coaching does not. Conversations and diagnostic context are never attached to your email or used for employer reporting, including transcripts, summaries, inferred themes, emotions, intentions or behavioural information.

Please be aware of these limits:

• We have not independently verified the AI provider's retention arrangements for messages or diagnostic context. Third-party processing and retention may be subject to the relevant provider terms.
• Lovable keeps usage logs that can include redacted message or diagnostic content. We do not know how long these logs are kept.
• To limit misuse, we set a signed cookie and store scrambled (hashed) visitor and network codes with message counts. These counts expire after about two days and contain no message content.

AI can make mistakes. Please avoid sharing names or other identifying details.

Optional voice input

Using the microphone is optional. If you use it, your recording is sent for transcription through Lovable using OpenAI. The resulting text appears in the chat input for you to review and edit before you choose whether to send it to the AI coach. Transcription does not automatically send a coaching message.

nuala's application does not store audio recordings or transcripts in its database. A transcript you choose to send becomes part of the temporary coaching conversation and is processed as a coaching message. Lovable and OpenAI process the recording for transcription; their processing and retention may be subject to the relevant provider terms. We have not independently verified their audio-retention arrangements and do not promise immediate deletion or zero-day retention.

Where information is stored and who processes it

Email sign-up details, waitlist registrations, optional feedback and usage counts are stored in Lovable Cloud, our hosting and database provider, and the infrastructure providers it uses. Coach messages, any shared diagnostic or career context, and optional voice recordings are processed by Lovable and OpenAI as described above. Information processed or potentially logged by these providers is separate from what nuala's application saves in its database. Only authorised people working on nuala can access stored registrations and feedback. We don't sell your information.

How long we keep it

We keep your email until you withdraw consent or ask us to delete it, or until we stop developing nuala, whichever comes first. Spam-protection records have no automatic deletion yet; we delete them when they are no longer needed to protect the form.

Waitlist and feedback records do not currently have a fixed automatic deletion schedule. You can request access, correction or deletion using the contact below. Withdrawing product-update consent does not itself withdraw your waitlist registration or your independent priority-access preference. The application’s temporary browser sessions do not establish how long third-party providers keep information they process or log; Lovable's log-retention period remains unverified.

Your rights

You can withdraw consent, or ask to access, correct or delete your information, at any time by emailing hello@nuala-ai.com.

If you're in the UK and unhappy with how we've handled your information, you can raise a concern with the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to help first.